Nationhost GDPR Privacy Policy

1. Introduction

Nationhost (“we,” “our,” or “us”) is committed to protecting the privacy and security of our customers’ and users’ personal data. This GDPR Privacy Policy outlines our practices regarding the collection, use, and sharing of personal data in compliance with the General Data Protection Regulation (GDPR).

2. Data Controller

Nationhost, with its registered office at Cornerways, Mosterton, DT8 3HL, is the data controller responsible for the processing of personal data as described in this policy.

3. Personal Data We Collect

We collect the following categories of personal data:

• Contact Information: Name, email address, phone number, and postal address.
• Account Information: Username, password, and other information related to your account.
• Payment Information: Credit card details, billing address, and transaction history.
• Technical Data: IP address, browser type, device information, and usage data.
• Communication Data: Records of your communications with us, including emails and chat messages.

4. How We Use Personal Data

We process personal data for the following purposes:

• To Provide Services: To create and manage your account, provide hosting services, and support your use of our platform.
• To Process Payments: To process payments for the services you purchase.
• To Improve Our Services: To analyze and improve our website, services, and customer support.
• To Communicate with You: To send you important information, updates, and promotional materials (with your consent).
• To Comply with Legal Obligations: To comply with legal and regulatory requirements.

5. Legal Basis for Processing

We process personal data based on the following legal grounds:

• Performance of a Contract: To fulfill our contractual obligations to you.
• Consent: Where you have provided your consent, particularly for marketing communications.
• Legitimate Interests: For our legitimate business interests, such as improving our services and ensuring the security of our platform.
• Legal Obligations: To comply with applicable laws and regulations.

6. Data Sharing and Disclosure

We may share your personal data with the following parties:

• Service Providers: Third-party service providers who assist us in providing our services (e.g., payment processors, hosting providers).
• Legal Authorities: When required by law or in response to legal requests.
• Business Transfers: In the event of a merger, acquisition, or sale of our business.

7. International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure that such transfers are made in compliance with GDPR by using appropriate safeguards, such as standard contractual clauses.

8. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements.

9. Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Access: The right to request access to your personal data.
• Rectification: The right to request correction of inaccurate or incomplete data.
• Erasure: The right to request the deletion of your personal data (right to be forgotten).
• Restriction: The right to request restriction of processing under certain conditions.
• Portability: The right to receive your data in a structured, commonly used format.
• Objection: The right to object to the processing of your data based on legitimate interests or direct marketing.
• Withdraw Consent: The right to withdraw consent at any time where processing is based on consent.

10. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, destruction, or alteration.

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect data about your use of our website and services. You can manage your cookie preferences through your browser settings.

12. Changes to This Policy

We may update this GDPR Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

13. Contact Us

If you have any questions or concerns about this GDPR Privacy Policy or your personal data, please contact us at:

Nationhost
0800 6 102 106