Last Updated: 18/08/2024

Nationhost is a trading name of WestNetworks Holdings Limited (“Nationhost”, “we”, “us”, “our”). By using our services, you agree to comply with and be bound by the following Terms and Conditions. Please read these terms carefully. If you do not agree to these terms, you must not use our services.

1. Introduction
1.1. These Terms and Conditions govern your use of the services provided by Nationhost.co.uk.
1.2. By registering for or using our services, you agree to these terms, which form a legally binding contract between you and Nationhost.

2. Services
2.1. Nationhost provides web hosting services, including shared hosting, VPS hosting, dedicated servers, and domain registration.
2.2. We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice.

3. User Obligations
3.1. You must be at least 18 years old to use our services.
3.2. You agree to provide accurate and complete information when registering for our services and to keep this information updated.
3.3. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
3.4. You must not use our services for any illegal or unauthorized purpose.

4. Acceptable Use Policy
4.1. You agree not to engage in any activity that may harm the performance, availability, or security of our services.
4.2. You must not use our services to:

a. Host or transmit content that is unlawful, harmful, or violates the rights of others.
b. Engage in spamming, phishing, or other forms of unsolicited communication.
c. Distribute malware, viruses, or other harmful software.
d. Engage in hacking or unauthorised access to other systems.
4.3. We reserve the right to suspend or terminate your account if you violate this Acceptable Use Policy.
5. Payment and Fees
5.1. You agree to pay all fees associated with the services you select at the time of purchase.
5.2. Fees are billed in advance and are non-refundable, except as expressly provided in these terms.
5.3. We reserve the right to change our pricing and fees at any time. We will provide notice of any changes in advance.

6. Cancellation and Termination
6.1. You may cancel your account at any time by following the cancellation process outlined on our website.
6.2. We may terminate or suspend your account if:

a. You breach these Terms and Conditions.
b. We are required to do so by law.
c. We believe it is necessary to protect the security, integrity, or performance of our services.
7. Refund Policy
7.1. If you are unsatisfied with our services, you may be eligible for a refund within 30 days of your initial purchase.
7.2. Refund requests must be submitted in writing to our support team.
7.3. Refunds are not available for domain registrations, setup fees, or other non-recurring services.

8. Liability
8.1. We provide our services on an “as is” and “as available” basis. We make no warranties or representations, express or implied, about the suitability, reliability, or availability of our services.
8.2. Nationhost will not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of our services.
8.3. Our total liability to you for any claim arising out of or relating to these terms or our services is limited to the amount you paid us for the services in the 12 months preceding the claim.

9. Indemnification
9.1. You agree to indemnify and hold Nationhost and its affiliates, employees, and agents harmless from any claims, damages, or expenses arising out of your use of our services or your breach of these terms.

10. Intellectual Property
10.1. All content, trademarks, and intellectual property associated with Nationhost.co.uk are owned by us or our licensors.
10.2. You may not use, copy, or distribute any content from our website or services without our express written permission.

11. Privacy
11.1. We are committed to protecting your privacy. Our Privacy Policy explains how we collect, use, and share your personal information.

12. Governing Law
12.1. These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.
12.2. Any disputes arising out of or relating to these terms or our services will be resolved in the courts of England and Wales.

13. Changes to Terms
13.1. We may update these Terms and Conditions from time to time. We will notify you of any significant changes by posting the new terms on our website and providing notice of the changes.
13.2. Your continued use of our services after the changes become effective will constitute your acceptance of the new terms.

14. Contact Information
14.1. If you have any questions or concerns about these Terms and Conditions, please contact us at help@nationhost.net.