Introduction

Nationhost is dedicated to providing a safe and secure online environment for all users of our services. We recognize the importance of addressing online harms, including abuse, harassment, illegal content, and other forms of harmful behavior. This statement outlines our commitment to preventing and responding to online harms, and the processes we have in place for reporting and managing such issues.

Our Commitment

At Nationhost, we are committed to ensuring that our platform and services are used responsibly and ethically. We take online harms seriously and are dedicated to taking swift and effective action to address any harmful content or behavior that violates our policies or the law.

What Constitutes Online Harms?

Online harms may include, but are not limited to:

• Abusive or Harassing Behavior: Including threats, bullying, and cyberstalking.
• Hate Speech: Content that promotes violence or hatred against individuals or groups based on race, religion, gender, sexual orientation, or other protected characteristics.
• Illegal Content: Such as child sexual exploitation material, terrorist content, and content that promotes or facilitates criminal activity.
• Misinformation and Disinformation: Spreading false or misleading information that could cause harm.
• Fraud and Scams: Attempts to deceive users for financial gain or other malicious purposes.

Reporting Online Harms

We encourage users to report any harmful content or behavior encountered on our platform. If you come across any content or conduct that you believe constitutes an online harm, please report it immediately through the following channels:

• Email: You can report online harms by emailing us at [support@nationhost.co.uk].
• Online Form: Visit our website at [www.nationhost.co.uk/report] to fill out an online harms reporting form.
• Support Team: Contact our support team directly through our live chat service available on our website.

When reporting an issue, please provide as much detail as possible, including URLs, screenshots, and descriptions of the content or behavior in question.

Our Response Process

Once a report is received, we will:

1. Acknowledge Receipt: We will confirm that we have received your report and may request additional information if necessary.

2. Assessment: Our dedicated team will assess the reported content or behavior to determine whether it violates our policies or legal requirements.

3. Action: Depending on the outcome of the assessment, we may take various actions, including:

   • Removing or disabling access to harmful content.
   • Suspending or terminating accounts involved in harmful behavior.
   • Reporting illegal content to the appropriate authorities.

4. Feedback: We will provide feedback to the reporting user, informing them of the actions taken as a result of their report, where appropriate.

Support for Affected Individuals

We understand that experiencing online harms can be distressing. If you have been affected, we encourage you to reach out to our support team for assistance. We can provide guidance on how to protect yourself online and connect you with external resources if needed.

Continuous Improvement

Nationhost is committed to continuously improving our approach to online harms. We regularly review our policies and procedures to ensure they are effective in addressing the evolving landscape of online threats.

Conclusion

We believe that everyone has the right to use the internet safely and without fear of harm. Nationhost is committed to upholding this principle by proactively addressing online harms and supporting our users in reporting and dealing with harmful content and behavior.